Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
Persuading potential customers to buy the product or try the service provided by the company.
Time management and allocating an appropriate period for each client according to his needs and requirements.
Call Center Agent Position
Exciting Opportunity for Experienced Call Center Agent in Food and Beverage Industry!
Join our team as a Call Center Agent with specialized experience in the food and beverage sector. If you have a passion for providing excellent customer service and possess a background in F&B call center operations, we want to hear from you!
Key Requirements:
- Previous experience in a food and beverage-related call center environment.
- Strong communication skills and a customer-centric approach.
- Knowledge of food and menu terminology.
- Ability to handle customer inquiries, orders, and provide assistance.
- Excellent problem-solving skills and a positive attitude.
- Familiarity with order processing systems and customer databases.
- Preferred Nationalities are from Philippines, India & Tunisia
How to Apply:
If you meet the requirements and are ready to bring your call center expertise to our dynamic team, send your CV and a cover letter highlighting your relevant experience to [email protected]. Be a part of our customer service excellence in the food and beverage industry!
Local availability to join immediately.
Required: Valid QID & NOC
Job Type: Full-time
Salary: QAR1,800.00 – QAR2,000.00 per month
Ability to Commute:
- Doha (Required)
