Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
Job Description:
- Greets, directs and assist all customers
- Determines the needs of the customer and responds accordingly, seeking assistance or additional resources when necessary.
- Respond promptly to customers concerns and follow up when applicable.
- Responsible for main department telephones lines and email account.
- Utilize our CRM for documenting and logging interactions with potential home buyers/sellers.
- Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans.
- Strive to achieve all measured goals which are focused on conversation quality, quantity and conversation.
- Any other tasks assigned by the management.
Job Type: Full-time
Salary: QAR5,000.00 – QAR6,000.00 per month
Education:
- Bachelor’s (Preferred)
Experience:
- customer service: 2 years (Required)
- Real Estate: 1 year (Required)
Language:
- English (Required)
- Arabic (Required)
