Supervising, coordinating and providing guest services at the reception desk, including reservation, check-in and check-out. Main Duties: Maintain reservations list and provide necessary paper records.
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
– Answer phone calls and respond to guest inquiries promptly and courteously
– Provide information about hotel facilities, services, and local attractions
– Assist guests with reservations, room assignments, and special requests
– Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
– Maintain a clean and organized front desk area
– Collaborate with other hotel departments to ensure smooth operations
Requirements:
– Previous experience in a customer service role, preferably in the hospitality industry
– Excellent guest service skills with a friendly and approachable demeanor
– Bilingual proficiency in Arabic /English and another language is a plus
– Strong communication skills, both verbal and written
– Professional phone etiquette and the ability to handle multiple phone lines
– Ability to handle cash transactions accurately and responsibly
– Familiarity with hotel reservation systems is preferred
– Knowledge of local attractions, restaurants, and transportation options
We offer competitive pay and benefits for our Hotel Receptionist position. Join our team of dedicated professionals who strive to provide exceptional service to our guests. Apply now to be part of our dynamic hospitality team!
Job Types: Full-time, Permanent
Ability to Commute:
- Doha
