Full job description
Qualifications:
- Has minimum 2 years experience in a similar position with Medical Center industry background is a MUST.
- Locally available with transferable visa
- Can join immediately
Job Types: Full-time, Permanent
Application Question(s):
- Are you in Doha?
Experience:
- Call center: 2 years (Required)
ChatGPT
The duties of a call center can vary depending on the specific type of call center and the industry it serves. However, here are some common duties:
- Customer Support: Providing assistance to customers with product or service inquiries, technical issues, complaints, and general questions. This often involves troubleshooting problems and resolving issues to ensure customer satisfaction.
- Inbound Calls: Handling incoming calls from customers, clients, or prospects. This can include answering questions, providing information, processing orders, or directing calls to the appropriate department or individual.
- Outbound Calls: Making calls to customers for various purposes such as sales, market research, surveys, appointment reminders, or follow-ups. Outbound calls are proactive and often aim to engage customers or prospects.
- Sales and Up-Selling: In some call centers, agents are responsible for selling products or services directly to customers over the phone. This may involve explaining product features, addressing objections, and persuading customers to make a purchase.
- Data Entry and Documentation: Recording and updating customer information, inquiries, transactions, and other relevant details in the company’s database or CRM system. Accurate data entry is essential for maintaining records and tracking customer interactions.
- Quality Assurance: Ensuring that calls meet quality standards set by the company or industry regulations. This may involve monitoring calls, providing feedback to agents, and conducting quality assurance assessments to improve performance.
- Technical Support: Assisting customers with technical issues related to products or services. This can involve troubleshooting software or hardware problems, guiding customers through solutions, and escalating complex issues to higher-level support teams if necessary.
- Multichannel Support: Responding to customer inquiries or complaints via multiple communication channels such as phone calls, emails, live chat, or social media platforms. Agents may need to switch between channels based on customer preferences or company policies.
- Training and Development: Participating in ongoing training sessions to improve product knowledge, communication skills, and customer service techniques. Continuous learning helps agents stay updated on company policies, industry trends, and best practices.
- Adhering to Policies and Procedures: Following company guidelines, scripts, and protocols for handling different types of calls and situations. This includes maintaining professionalism, confidentiality, and compliance with regulatory requirements.
Overall, the primary goal of a call center is to provide efficient and effective communication support to customers while representing the company in a positive manner.
