Full job description
Title: Call Center Agent (Female)
Location: Qatar
Company: ABH Real Estate
Company Description: A leading Real Estate agency based in Dubai & Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 & 2023 and most lead generated winner on Property Finder for 2021.
Job Description: We are currently seeking a proficient Arabic-speaking Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing them with exceptional service and assistance with their inquiries or concerns. This role requires excellent communication skills in Arabic, as well as a strong dedication to customer satisfaction.
RESPONSIBILITIES:
Requirements:
- Handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing support with professionalism and empathy.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members and departments to ensure swift resolution of customer issues.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Uphold high standards of customer service, striving to exceed expectations and foster positive relationships with customers.
- Update all call information according to standard operating procedures
- Update all information Software
REQUIRED SKILLS AND QUALIFICATIONS:
- High school diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Job Type: Full-time
Experience:
- Call Center: 1 year (Required)
Language:
- Arabic (Required)
Application Deadline: 01/03/2024
Expected Start Date: 01/03/2024
High ability to respond to customers in a decent manner and respond quickly to their requirements.
The employee must remain calm and collected while working.
Ability to work under pressure and work long hours.
He prefers to have a high ability to make the right decisions in the fastest time.
Must possess excellent listening skills and be polite and forward-thinking in his or her field of work.
Possess strong speaking skills and be tactful and quick-witted.
A person must have positivity.
He has experience in using technology, the Internet, and all other resources that enable him to carry out his tasks.
The person must be well trained in effective communication methods, how to respond to customers, and the art of dealing with them.
Preferably proficient in Arabic and English, spoken and written.
