call center agent (immediately)
3 year experience
Female
Bilingual(Arabic and English)
Job type: full time
Ability to Commute:
Doha (required)
Ability to Relocate:
Doha: Relocate before starting work (required)
1- Ensure that the customer is fully aware of the product
By delivering the correct information to the customer, you must ensure that the customer fully understands the information. To facilitate the process of referencing information, the customer service representative provides electronic links that include a database that helps the customer. This rule includes the product’s functions, uses, payment and delivery methods, and maintenance methods, if any.
2- Technical support and solving customers’ technical problems
Technical support includes services for booking maintenance requests, disassembly and installation inquiries, cleaning methods, and other questions related to activities following the process of purchasing and receiving the product. Support may be entirely through a customer service representative or may require a technical team visit to complete the task.
3- Listen and speak tactfully
Adopting a clear communication language that interacts with the customer through listening and speaking politely is one of the basics of customer service skills. Through the skill of good listening, it is easy for the customer service representative to accurately understand the customer’s needs without exaggeration or negligence. Listening to the customer is a key component of communication. By listening to the problem, the representative can support the customer emotionally before solving the problem itself. Empathy is what the client needs before getting facts. By speaking politely and using interactive expressions, a customer service representative can complete every conversation successfully.
