1- Responding to customer inquiries
The main goal is to help the customer. When the customer initiates communication through one of the available channels, the customer service representative assumes the task of responding to the inquiry. Responses are made using a saved text that the company distributes to employees. With training and repeating the response, your company representative does not need to review the text. The response shall be comprehensive and comprehensive, and the answer shall be immediate, to avoid exposing the customer to the boredom of waiting. With the advent of chatbots, which can perform this task, customer service representatives have other, more difficult tasks.
2- Ensure that the customer is fully aware of the product
By delivering the correct information to the customer, you must ensure that the customer fully understands the information. To facilitate the process of referencing information, the customer service representative provides electronic links that include a database that helps the customer
3- Technical support and solving customers’ technical problems
Technical support includes services for booking maintenance requests, disassembly and installation inquiries, cleaning methods, and other questions related to activities following the process of purchasing and receiving the product. Support may be entirely through a customer service representative or may require a technical team visit to complete the task.
4- Conduct and collect customer satisfaction surveys
It also requires the customer service representative to collect customer satisfaction indicators directly or indirectly. This is done through a link that takes the customer to a questionnaire that he fills out to express his opinion transparently. It is also possible to play a voice message with which the customer interacts by clicking on the appropriate number that expresses the customer’s opinions.
Sales employee required
By phone with a company specialized in the field of training and development
Basic salary and commission on sales
Working days: from Sunday to Thursday.
Working hours are from 8:00 to 5:00
Required:
Proficiency in the English language
Proficiency in using computers.
Possessing the skills of communicating and dealing with customers.
Please send your CV to email
[email protected]
WhatsApp 30712070
