Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
First Response Healthcare LLC (FRH) is a JCI-Accredited Home Healthcare Organization headquartered in Dubai, UAE. FRH is one of the fastest growing organization and a leader in providing on-site healthcare services in Dubai. FRH has earned the trust of thousands of patients, clients and partners with its personalized care, quality treatment and a sincere commitment to the overall well-being of its patients and all stake holders. Our portfolio includes services for Doctor-On-Call, PCR, Home Healthcare, Ambulance, and Clinics across Dubai.
First Response Healthcare offers progressive and engaging work environment inspiring employees to bring out the best of their talent. The robust and rewarding company culture recognizes every single employee when they exceed expectations or go above and beyond. Encourage employees to celebrate each other with peer-to-peer recognition initiatives and through regular performance appraisals.
As part of our services expansion we are currently hiring for “Call Center Executive” preferably with a nursing background to add to our team of hardworking and patient-centered professionals in QATAR.
If you are someone who is looking to give your career the right boost, we have all it needs. Do you?
Required Profile:
. Preferred educational background in Nursing/Pharmacy/Healthcare
· Min 2 years’ Qatar experience relevant to the position preferred in Healthcare Industry.
· Should be fluent in English / Arabic
· Should be able to join immediately
Skills Required:
- Should have knowledge in computers and MS office
- Should be punctual, disciplined and a team-player
- Should be flexible and adaptable
- Excellent interpersonal skills
- Should possess good phone etiquette.
Job Types: Permanent, Full-time
Salary: QAR3,500.00 – QAR5,500.00 per month
Education:
- Bachelor’s (Required)
Experience:
- Qatar: 2 years (Required)
Language:
- English / Arabic (Required)
Application Deadline: 10/01/2024
Expected Start Date: 10/01/2024
