Main tasks
Receiving all reservations by phone, fax or email
Provide a personal welcome to customer’s order
Quickly identify client needs and provide appropriate solution and argument
Suggesting hotel programs in addition to reservations
Carrying out all administrative follow-ups for these reservations
Be in constant contact with other hotel departments
- One of the most competitive salaries in the country
- Complimentary meals on duty
- Amazing learning and development programs
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
A Restaurant Reservations Agent working with us entails the following:
- Receive and record guests’ reservations whether in person, via phone or online reservation system and assign tables according to customer’s request and automated system recommendations
- Possess full and accurate information about all F&B outlets, promotions and special events
- Provide callers with any required information related to all F&B outlets, promotions and special events
- Handle all F&B inquiries coming through phone and e-mails
- Handle bookings for all F&B outlets
- Handle group inquiries and bookings for F&B outlets
- Advice and recommend food & beverage choices to callers while making offers
- Create reservations in the system and clearly indicate all notes and preferences, and proceed with table allocation if needed
- Confirm and reconfirm bookings for all F&B outlets before outlets are open
- Responsible for control over the number of reservations taken for a day for any outlet
- Announce overbook of any outlet when necessary and stop bookings before the Outlet Manager is on duty
- Handle reservations for special events arranged by the hotel
- Handle ticket sales for special events arranged by the hotel
- Responsible for taking clear and accurate information about every booker and update it correspondingly in database
- Actively assist in promoting F&B outlets and special events by providing full and detailed information
- Ensure that all customer inquiries are handled timely, efficiently and with care
- Maintain efficient communication with Outlet Managers, F&B management and other departments in order to facilitate operation
- Carry out any other reasonable duties and tasks assigned by department head or management
Qualifications:
- Previous experience as a Restaurant Reservations Agent or Reservations Agent or Telephone Operator in a luxury hotel
- Experience with Open Table reservation system or equivalent
- Attention to detail and ability to multi-task are essential
- Possession of basic computer operating skills – MS Office/Excel is desirable
- Great interpersonal and communication skills
- Excellent problem-solving skills
- Passionate for helping people
Friendliness, efficiency and a ‘can-do’ attitude are what people have come to expect when they visit us and our success will depend on your willingness to go that extra mile. We have built a great team and everyone has the opportunity to learn and grow their skills.
