· To provide tenant support and customer service in property management. Find solution to tenant problems and advise the appropriate action
· The call center agent is a pivotal role in any organization and he/ she is the first point of call when a tenant is having a problem or concerns.
· The call center needs to have a broad understanding of the information systems that are used in the property management
· Must have a solid understanding of the technology that the property management is utilizing to run the information systems.
· Needs to have a very high level of communication skills so that he / she must able to determine and define the users’ issue or concerns.
· Diagnose the problem and identifies whether it is something that can be resolved at point of call or whether the incident can be referred to a specialist area within the information technology department for further analysis and then resolution.
· The call center agent is the face of Le Mirage Property Management; therefore they need to project a positive, client-focused image whilst resolving incidents in a timely and efficient manner.
· To promptly attend to tenants’ inquiries, complaints, call bookings and directory inquiries.
· To be polite, courteous, helpful, attentive and respectful to customers at all times during duty.
· To answer all customers query to utmost clarity.
· Any other jobs assigned by the Supervisor/Customer Services Manager/ Property Manager/ Facility Management Supervisor and Director of Operations in the interest of the corporation.
· Provide and effective and efficient service to all callers of the helpdesk and call center.
· Demonstrate a good understanding of the properties under management including property management agreements and landlords’ responsibilities.
· Ensure all relevant work requests received by the call center are logged correctly in a timely manner, then communicated to appropriate supplier.
· Monitor progress of requests from the initial report stage, through quotation receipt, ordering and completion of works and invoice receipts.
· Actively progress requests to conclusion and in line with defined Service levels.
· Ensure that data base records are comprehensive and accurate.
· Provide regular reports of works status to stakeholders
Responding to customer inquiries…
2- Ensure that the customer is fully aware of the product…
3- Technical support and solving customer technical problems…
4- Conducting customer satisfaction surveys and collecting them…
5- Manage purchase orders, returns, and subscriptions…
6- Managing previous communication records and customer data…
7- Listen and speak tactfully
Job Type: Full-time
Salary: QAR2,500.00 per month
