Responding to customer inquiries
2- Ensure that the customer is fully aware of the product…
3- Technical support and solving customer technical problems…
4- Conducting customer satisfaction surveys and collecting them…
5- Manage purchase orders, returns, and subscriptions…
6- Managing previous communication records and customer data…
7- Listen and speak tactfully
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
JOB RESPONSIBILITIES
- To provide tenant support and customer service in property management. Find solution to tenant problems and advise the appropriate action
- The call center agent is a pivotal role in any organization and he/ she is the first point of call when a tenant is having a problem or concerns.
- The call center needs to have a broad understanding of the information systems that are used in the property management
- Must have a solid understanding of the technology that the property management is utilizing to run the information systems.
- Needs to have a very high level of communication skills so that he / she must able to determine and define the users’ issue or concerns.
- Diagnose the problem and identifies whether it is something that can be resolved at point of call or whether the incident can be referred to a specialist area within the information technology department for further analysis and then resolution.
- The call center agent is the face of Property Management; therefore they need to project a positive, client-focused image whilst resolving incidents in a timely and efficient manner
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Bachelor’s degree preferred or related to customers services field
- Experience working with property management / customer services environment.
- Experience in Call Center / helpdesk operations and processes are required with strong administration skills.
- Technical knowledge on property management
- English knowledge and written communication
- Proficient in relevant computer applications.
- Physical mobility and stamina required
- Ability to follow instruction
- Professional attitude is required
- Excellent time management skills
